Apple devices and features, setting icon, shipping box, messaging, iPhone, MacBook setup, Touch ID, power icon, Apple Watch, iPad with Face ID.

Join a Personal Setup session to discover what your device can do.

When you buy directly from Apple, you’ll get access to online, one-to-one sessions with a Specialist who will help you get to know your new device. Best of all, you can join whenever works for you, from wherever you are.

Explore session topics:

Setup Focus. Get your new Apple device ready to use.

From setup to starting your data transfer, a Specialist can walk you through every step.

Specialists

Meet an expert. Online and one-to-one.

Apple Specialist, smiling, speech bubble, waving hand emoji

Data Transfer

We’ll help you make the move with all your photos, messages and files.

Two phones with app icons, arrow indicating transfer from one phone to the other

Switching

Moving from Android or PC? No sweat.

Unboxing

See what you’re getting. And learn how it all works together.

MacBook, top left corner of keyboard, MagSafe charging cable plugged in

Pairing

We’ll show you the easiest way to connect your devices.

Apple Watch and iPhone displaying pairing setup screens

Adjustments

We’ll show you how to get the best fit.

Apple Vision Pro assembled with aluminium enclosure, Light Seal, audio strap, and Solo Knit band with adjustable Fit Dial

Apple Entertainment

Find out if you’re eligible for a free trial.

Apple Music, Apple TV+, Apple Arcade

Already purchased?

Start a session from your Orders page.

Sign inSchedule a session (opens in a new window)

If you purchased in store, contact us(Opens in a new window) to receive an email invitation.

The perks of buying from Apple.

Personal Setup is available only when you buy your new device directly from Apple. You’ll receive an email invitation created just for you as soon as your order is delivered.

Need technical support?
There’s a link for that, too.

Find the right solution for your hardware, software and account issues.

Visit Apple Support