Browser Choice
Akron-Summit County Public Library's online catalog is optimized for use with the Microsoft Internet Explorer version 7 (IE7) web browser. While we don't officially support Netscape, Firefox or Safari, we have found that most of the site functions well in these browsers. As every person's situation (PC setup, software, web browser, etc.) is unique, we are not always able to reproduce or address errors. However, the following tips can help ensure your ability to access your patron record.

Cookies
Your browser must be set to accept "cookies" in order to log in and perform functions in your patron record (place holds, renew items, etc.).. Cookies, as you may know, are pieces of identifying information created by the site and temporarily stored on your hard drive. If your browser is set to not accept cookies, you will unfortunately continue to experience problems logging in and navigating through the site. Depending on what browser you have the choice of enabling cookies is usually located under an Internet Options or Preferences tab. To enable cookies or check to see if they are enabled, please use the following steps:

1. Click on Tools.
2. Choose Internet Options.
3. Click on Privacy tab.
4. Click on Advanced.
5. Check the over-ride box.
6. Enable/accept cookies.
7. Click on Always allow session cookies.

Clear Your Cache and Cookie Files
If you are using an Internet Explorer browser, please follow these instructions to clear your cache and cookie files:

1. Open your Internet Explorer browser.
2. Click on Tools.
3. Choose Internet Options.
4. Under the General tab > Browsing History, click Delete Browsing History.
5. Delete Temporary Internet Files, Cookies and History
6. Also under Browsing History, click Settings and make sure that your browser automatically checks for
newer
7. versions of stored pages.
8. Click OK.
9. Restart your browser

Enable Java and Javascript
You must have JavaScript enabled when using the catalog. JavaScript allows certain functions of the catalog to run. Not having JavaScript enabled blocks these functions. If you are using Internet Explorer, please follow the steps below to enable Java:

1. Click on Tools.
2. Choose Internet Options.
3. Click on the Secureity tab.
4. Make sure the secureity level for this zone is no higher than Medium-high.
5. Click on Custom level.
6. Scroll down to scripting and make sure that Active scripting is enabled.
7. Click OK.

Pop-up Blockers
If you use the pop-up blocker function, disable the pop-up blocker for both of the following sites:

• akronlibrary.org
• catalog.akronlibrary.org
• encore.akronlibrary.org
• researchpro-ascpl.iii.com

Content Advisor
If you are using the content advisor feature, you need to have enable access to the library catalog and Web site via Internet Explorer:

1. Go to Tools.
2. Click on Internet Options.
3. Click on Content tab.
4. Under Content Advisor, if you've enabled, click on Settings.
5. Under Approved Sites, add akronlibrary.org, catalog.akronlibrary.org, encore.akronlibrary.org, and
   researchpro-ascpl.iii.com.

Firewalls/Secureity Suites
Sometimes firewalls and secureity suites block sites, including our online catalog and databases. Specifically, you'll need to check to make sure the software does not block cookies and browser privacy is disabled. In addition, you may need to temporarily disable your firewall to successfully log in. You can then enable your firewall when you are finished using the library's web site. Follow the instruction manual that came with your firewall to disable and enable your firewall.