Contact the Canada Border Services Agency
The Canada Border Services Agency (CBSA) facilitates the flow of legitimate travellers and trade. The agency also enforces more than 100 acts and regulations that keep our country and Canadians safe.
Media relations
Contact information for media only.
Border information services
Get help with CBSA programs and services.
Advance Declaration in ArriveCAN
Questions or issues related to Advance Declaration in ArriveCAN.
Offices and services directory
Browse our nearly 1,200 offices by service or location.
Submit an appeal or review request
If you disagree with a CBSA enforcement action or trade decision.
Report suspicious cross-border activities
Suspect illegal smuggling, trade or document fraud? Let us know via our confidential phone line or online form.
Feedback
Submit feedback about your experience with us.
Technical and commercial client support
- CARM client support
- Technical Commercial Client Unit (Electronic data interchange)
- Client support contact form
- carrier-cargo@cbsa-asfc.gc.ca: Apply for a:
- shared secret
- carrier or freight forwarder code
Indigenous Affairs Secretariat
- For general Indigenous Affairs questions
Email: cbsa.indigenous_affairs_secretariat-secretariat_aux_affaires_autochtones.asfc@cbsa-asfc.gc.ca - Repatriations of Indigenous cultural or sacred items
Email: repatriations-rapatriements@cbsa-asfc.gc.ca
Immigration enforcement
- For people on an alternative to detention: Border information line 1-800-461-9999
- For people subject to a removal order: 1-833-995-0002
Career opportunities
- BSO recruitment email: national-recruitment_recrutement-national@cbsa-asfc.gc.ca
- Indigenous recruitment
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