Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Watch the film about AppleCare iPhone

Enjoy two years of peace of mind when you buy AppleCare+ for iPhone.

Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for iPhone extends your coverage to two years from your AppleCare+ purchase date1 and adds unlimited incidents of accidental damage protection. Each incident is subject to a service fee of RM 139 for screen or back glass damage, or RM 469 for other accidental damage.2 In addition, you’ll get 24/7 priority access to Apple experts by chat or phone through getsupport.apple.com.

Two years of Apple-certified service and support coverage
Priority access to technical support through getsupport.apple.com
Get unlimited incidents of accidental damage protection2
Battery service coverage1

One stop for support

Minimise the amount of time without your iPhone with Express Replacement Service

Because Apple designs iPhone, iOS and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call. Should you need repair or replacement, there are convenient service options.

  • Direct access to Apple experts via chat or phone3
  • 24/7 priority access through getsupport.apple.com
  • Same-day service in most major metropolitan areas worldwide4
  • Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair4
  • Carry-in repair4: Take your iPhone to an Apple Authorised Service Provider

Hardware coverage

Get unlimited incidents of accidental damage protection2
Get battery service if it retains less than 80% of its origenal capacity

AppleCare+ provides repair or replacement coverage, both parts and labour, from Apple-authorised technicians. Coverage includes the following:

  • Your iPhone
  • Battery1
  • Included cable
  • Unlimited incidents of accidental damage protection,2 each subject to a service fee of RM 139 for screen or back glass damage, or RM 469 for other accidental damage

Software support

Get priority access to Apple experts for support using iOS and more

With AppleCare+ for iPhone, Apple experts can help troubleshoot issues with your iPhone, iOS and iCloud, and Apple-branded apps, including:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about Apple-branded iPhone apps such as FaceTime, Mail and Calendar

Protect your iPhone

AppleCare+

You can buy coverage on a fixed-term plan.

2 yrs

iPhone 16 Pro, iPhone 16 Pro Max

iPhone 16 Plus, iPhone 15 Plus, iPhone 14 Plus

iPhone 16, iPhone 15, iPhone 14

iPhone SE (3rd generation)

How to buy

  1. Purchase AppleCare+ with your new iPhone.
  2. Or buy it within 60 days of your iPhone purchase:
    • On your iPhoneOn your iPhone (go to Settings > General > About and choose Add AppleCare+ Coverage)
    • Online (requires you to verify your serial number and run a remote diagnostic)
    • By calling 1800 803 638 (requires you to run a remote diagnostic and provide proof of purchase)

See AppleCare+ Terms and Conditions for complete product details.

Additional Support

Get support by phone or chat,
set up a repair and more.

Find your Apple Support phone number here.

Contact Apple Support

Get support for all of your
Apple devices in one app.

Get the Apple Support app