Contacting Apple

Product Purchasing & Inquiries

Apple Online Store

Apple.com/nz is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call 0800‑MY‑APPLE (0800 692 7753).

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at 0800‑MY‑APPLE (0800 692 7753).

Find Apple Authorised Resellers

Use our Reseller Locator to find an Apple Authorised Reseller in New Zealand.

Apple Authorised Resellers offer industry expertise, multi-platform services and Mac-based solutions for a wide variety of organisations.

Find Authorised Service Providers

Use our Service Provider Locator to find an Apple Authorised Service Provider in New Zealand.

Find Authorised Training Centres

Use our Training Centre Locator to find Apple Authorised Training Centres in New Zealand.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in Australia or New Zealand.

New Zealand Corporate Contacts

Apple Store (Consumer) 0800-MY-APPLE (0800-692-7753)
Apple Store (Small Business) 0800-880-411
Apple Store (Education Institutions) 0800-MY-APPLE (0800-692-7753)

Sales Support

Contact Apple Store Customer Service, iTunes Store or iCloud Support for questions about billing, orders or your account. Contact Apple Photo Services for questions about prints or photo books ordered through iPhoto or Aperture.

Technical Support

Browse online support

Visit the Apple Support site for quick answers, manuals and in‑depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support.

More ways to get help:

Contact iTunes Store support
See all worldwide support telephone numbers
Contact a mobile carrier
Find an Apple Authorised Service Provider
Beats support:
0508-547-012 or see all worldwide support telephone numbers

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple Account and get information about using Find My iPhone for iPhone, iPad, iPod touch or Mac.

Legal

For legal questions, please go to apple.com/legal/contact and select from the drop‑down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the drop‑down menu.