chatwoot · joao-baza · Feb 28, 2026 · Feb 28, 2026 · Mar 2, 2026 · Mar 3, 2026
diff --git a/app/javascript/dashboard/components-next/message/Message.vue b/app/javascript/dashboard/components-next/message/Message.vue
@@ -364,6 +364,15 @@ const payloadForContextMenu = computed(() => {
   };
 });
 
+// Only Chatwoot-native channels support real message deletion at this moment.
+const CHANNELS_WITH_DELETE_SUPPORT = ['Channel::WebWidget', 'Channel::Api'];
+
+const canDeleteOnChannel = computed(() => {
+  if (props.private) return true;
+  const channelType = inbox.value?.channel_type;
+  return CHANNELS_WITH_DELETE_SUPPORT.includes(channelType);
+});
+
 const contextMenuEnabledOptions = computed(() => {
   const hasText = !!props.content;
   const hasAttachments = !!(props.attachments && props.attachments.length > 0);
@@ -578,6 +587,7 @@ provideMessageContext({
         :is-open="showContextMenu"
         :enabled-options="contextMenuEnabledOptions"
         :message="payloadForContextMenu"
+        :can-delete-on-channel="canDeleteOnChannel"
         hide-button
         @open="openContextMenu"
         @close="closeContextMenu"

diff --git a/app/javascript/dashboard/i18n/locale/en/conversation.json b/app/javascript/dashboard/i18n/locale/en/conversation.json
@@ -64,6 +64,7 @@
     "UNSUPPORTED_MESSAGE_TIKTOK": "This message is unsupported. You can view this message on the TikTok app.",
     "SUCCESS_DELETE_MESSAGE": "Message deleted successfully",
     "FAIL_DELETE_MESSSAGE": "Couldn't delete message! Try again",
+    "DELETE_NOT_SUPPORTED": "This inbox does not support message deletion",
     "NO_RESPONSE": "No response",
     "RESPONSE": "Response",
     "RATING_TITLE": "Rating",
@@ -449,4 +450,4 @@
   "GALLERY_VIEW": {
     "ERROR_DOWNLOADING": "Unable to download attachment. Please try again"
   }
-}
+}
diff --git a/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue b/app/javascript/dashboard/modules/conversations/components/MessageContextMenu.vue
@@ -43,6 +43,10 @@ export default {
       type: Boolean,
       default: false,
     },
+    canDeleteOnChannel: {
+      type: Boolean,
+      default: true,
+    },
   },
   emits: ['open', 'close', 'replyTo'],
   setup() {
@@ -134,6 +138,11 @@ export default {
       this.handleClose();
     },
     openDeleteModal() {
+      if (!this.canDeleteOnChannel) {
+        useAlert(this.$t('CONVERSATION.DELETE_NOT_SUPPORTED'));
+        this.handleClose();
+        return;
+      }
       this.handleClose();
       this.showDeleteModal = true;
     },