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Student Technical Help Desk
Get the technical support you need to be successful.
You can access free technical assistance for all OCC technology by contacting the Student Technical Help Desk.
Our knowledgeable and friendly team members are available to provide technical support via phone or email. Additionally, you can find helpful articles and other student information on the OCC Client Portal.
Services Available
The Student Technical Help Desk can assist you with a variety of issues, including:
- Log in issues and/or password reset for MyOCC, D2L and your student email
- Okta Multifactor Authentication
- Wi-Fi and Internet Access
- Virtual Desktop (VDI) Access
- Out of Country Access
OCC Resource Quick Links
- Client Portal | Service catalog and helpful articles
- D2L | Course material and learning management system
- Desktop Software | Access software from your device
- Login Help | Username and password assistance
- MyOCC | Student portal
- Okta Instructions | Multifactor Authentication
- Student Services | Academic and Financial Aid support
- Student Email | Access your student email
- Username Recovery | Use this if you forgot your password
- WiFi Access | Access OCC's WiFi network
Having trouble logging into MyOCC after hours or on the weekend?
Step by step instructions and helpful articles can be found on the Okta Multifactor Authentication Instructions page.
Student Technical Helpdesk Contact Information
- Phone: (248) 341-2300
- Email: studenttech@oaklandcc.edu
Hours of Operation
- Monday - Thursday: 8 a.m. - 9 p.m.
- Friday: 8 a.m. - 5 p.m.
- Saturday: 8:30 a.m. - 3 p.m.
- Sunday: Closed
Are you an OCC employee? Please reach out to the IT Support Center.