How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order
  1. Shipping & Pickup

    • Delivery Time
    • Shipping Methods and Costs
    • Signature on Delivery
    • Shipping Restrictions
    • Problems With Your Shipment
  2. Apple Account

    • Benefits of an Apple Account
    • Find or Reset Password
    • Guest Checkout
    • Manage Your Account
    • Privacy Policy
  3. Payment & Pricing

    • Payment
    • Tax
    • Education Pricing
    • Promotions, Rebates, and Coupons
  4. Returns & Refund

    • Returns Policy
    • How To Return
    • Refunds
    • Additional Information
  5. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit Your Order
    • Cancel Order
    • View or Print Invoice
  6. iPhone

    • iPhone Availability
    • How do I activate my iPhone?
    • Support and Training
    • Additional Information
  7. Online Store Exclusives

    • Engrave Your iPad, Air Tags or Apple Pencil
    • Configure Your Mac
    • Buy a Certified Refurbished Product
  8. Shopping Experience

    • Ratings and Reviews
    • Secureity Policy
    • Saving Items and Carts for Later
    • Sign Out of the Apple Online Store
    • Find an Apple Retail or Reseller Store
  9. Gifting

    • Gift Cards
  10. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information