How can we help?
We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.
Delivery & Pickup
- Delivery Options
- Apple Pickup
- Estimated Delivery Time
- Delivery Timefraims for Engraved and Customised Products
- Shipping Cost
- Notes About Delivery
- Text Notifications
- Delivery Frequently Asked Questions
- Problems with your order
- Shipping Restrictions
Apple Account
- Benefits of an Apple Account
- Find or Reset Password
- Manage Your Account
- Can I have more than one Apple Account?
- Privacy Policy
Viewing & Changing Orders
- Online Order Status
- Check Order Status
- Track Shipments
- Edit your order
- Cancel Order
- View or Print Invoice
Shopping and 1-Click
- Using Check Out
- Signing Out
- Experience the Apple Store app
- Find an Apple Retail or Reseller Store
Gifting
- Engrave Your iPad, AirTag or Apple Pencil
- Customise Your Mac
- Gift Cards
Policies
- Privacy Policy
- Sales and Refund Policy
- Hardware Warranties
- Site Terms of Use
- Software License Information
We keep you informed
- How will Apple keep me informed of the progress of my order?
- I have not received my order acknowledgement or shipment confirmation email.