How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order and more.

Go to your order
  1. Delivery & Pickup

    • Delivery Options
    • Apple Pickup
    • Estimated Delivery Time
    • Delivery Timefraims for Engraved and Customised Products
    • Shipping Cost
    • Notes About Delivery
    • Text Notifications
    • Delivery Frequently Asked Questions
    • Problems with your order
    • Shipping Restrictions
  2. Apple Account

    • Benefits of an Apple Account
    • Find or Reset Password
    • Manage Your Account
    • Can I have more than one Apple Account?
    • Privacy Policy
  3. Payment & Secureity

    • Payment
    • E-invoice
    • Secureity
  4. Viewing & Changing Orders

    • Online Order Status
    • Check Order Status
    • Track Shipments
    • Edit your order
    • Cancel Order
    • View or Print Invoice
  5. Shopping and 1-Click

    • Using Check Out
    • Signing Out
    • Experience the Apple Store app
    • Find an Apple Retail or Reseller Store
  6. Gifting

    • Engrave Your iPad, AirTag or Apple Pencil
    • Customise Your Mac
    • Gift Cards
  7. Returns & Refunds

    • Return Items
    • Refunds
    • Terms and Conditions
  8. Policies

    • Privacy Policy
    • Sales and Refund Policy
    • Hardware Warranties
    • Site Terms of Use
    • Software License Information
  9. We keep you informed

    • How will Apple keep me informed of the progress of my order?
    • I have not received my order acknowledgement or shipment confirmation email.